Privacy policy
Last Updated: 22 May 2025
Mucket Pty Ltd ("Mucket", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our website at www.themucket.com and use our related services (collectively, the "Services"). It applies to anyone who interacts with us, including website visitors, customers, and others whose information we handle.
By using our Services, you consent to the handling of your personal information as outlined in this Privacy Policy. If you do not agree, please do not access or use our Services.
1. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or regulatory requirements. When we do, we will update the "Last Updated" date above and post the revised version on our website. We encourage you to review it regularly.
2. How We Collect Your Information
We collect personal information that you provide to us directly. This can occur when you place an order, create an account, contact our customer service team, or subscribe to receive updates or promotional content. The information you give us may include your name, email address, contact number, postal address, billing information, and account login credentials.
We also collect certain information automatically when you use our website. This includes data such as your IP address, browser type, device details, and browsing behaviour. These insights help us understand how visitors use our site and improve the user experience.
In some cases, we receive personal information from third parties, including our e-commerce platform (Shopify), payment providers, advertising partners, and logistics companies. This may include order details, payment confirmations, and information related to customer support interactions.
3. How We Use Your Information
We use the information we collect to process and deliver your orders, provide customer support, manage your account, and communicate with you about purchases or other transactions. We may also use your information to send marketing content if you have opted in, improve our products and services, enhance your shopping experience, and detect or prevent fraudulent activity.
Your information helps us deliver a reliable service, manage business operations, and comply with applicable legal requirements.
4. Use of Cookies
Cookies and similar technologies are used on our website to improve functionality, analyse usage, remember your preferences, and deliver relevant advertising. These technologies may also be used by our service providers, including Shopify.
You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our site. For more on Shopify's cookie practices, please refer to https://www.shopify.com/legal/cookies.
5. Disclosure of Your Information
We may share your personal information with service providers who assist us in delivering our Services. These include our e-commerce platform, payment processors, marketing agencies, logistics partners, IT providers, and customer support teams.
Information may also be disclosed if you authorise us to do so, or in connection with legal obligations, business transfers, or to protect our rights and the safety of others. We do not sell your personal information.
6. Third-Party Links
Our website may include links to third-party websites or services. These sites have their own privacy practices, which we do not control. We recommend reviewing their privacy policies before sharing any personal information.
7. Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with their information, please contact us so we can remove it.
8. Security and Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While no system is completely secure, we strive to use appropriate measures to protect your data.
We retain personal information for as long as necessary to fulfil the purposes described in this Policy or to comply with our legal obligations.
9. Your Rights (Australia)
As an Australian resident, you have the right to access the personal information we hold about you, request corrections to that information, and make a complaint if you believe your privacy has been breached. To exercise these rights, please contact us using the details below.
We may require verification of your identity before processing your request. We will respond within a reasonable timeframe in accordance with the Privacy Act 1988 (Cth).
10. International Data Transfers
Some of the services we use may involve the transfer of personal information outside of Australia. Where this occurs, we ensure that appropriate safeguards are in place to protect your data, including adherence to standard contractual clauses or other approved mechanisms.
11. Contact Us
If you have any questions about this Privacy Policy, or if you wish to access, correct, or make a complaint about your personal information, you can contact us at:
Email: contact@themucket.com
The Mucket.